Working with small suppliers is good for the public sector

John Allen, national chairman of the Federation of Small Businesses, questions what do we really mean when we talk about working with SMEs?

Improving the way that we buy goods and services

The government has released its latest set of guidance papers for suppliers who supply goods or services to the public sector via the Crown Commercial Service

How to get insight from public sector content

Doug Miles, Chief Analyst for AIIM, the global community of information management professionals, discusses how the public sector can make sense of the ever-increasing volumes of content that finds its way into public sector departments

The next five years for g-cloud?

With a new government soon to form, Andrew Maybin, managing director of digital infrastructure and web hosting firm Tibus, looks ahead to what the next five years might hold for G-Cloud and cloud computing in the public sector

Time to ‘turbo-charge’ digital transformation in local government

As the Socitm Better connected 2015 survey and report is published and digital local government becomes an issue in the general election campaigns, the debate has moved on, at last, from ‘why local digital’ to ‘how local digital’, writes Vicky Sargent

Successful customer contact operations

Every public service organisation is looking to reduce costs but not all realise the opportunity to improve the customer experience at the same time. Paul Smedley, chair and founder of the Forum advocates that organisations look at the whole customer journey

Every year new technologies rise and fall;  consumer attitudes and behaviours change; challenges and opportunities present themselves for businesses. The smart organisations are thinking one step ahead and keeping their eyes open to spot these changes before they happen. David Burgess of digital agency Reading Room looks at what’s going to be big in 2015

In-vehicle telematics technology can give organisations the vital ‘inside’ information they need to streamline fleet operations, explains Geoffrey Bray, chairman of the Fleet Industry Advisory Group explores how

Removing paperwork in some areas of the public sector could speed up response times to citizens, improve workplace productivity, and benefit the environment. So why are paperless operations still not the norm, asks Doug Miles, director of market intelligence at AIIM

The use of tablet and smartphone devices in local government has huge potential to improve services and make savings. While the majority of headlines in the media continue to slam council spend on such devices, the benefits are often overlooked. Government Technology reports