Service desks attract and collect huge volumes of data – a logical reason for the burning desire to compare and contrast performance. So why not use it to see how good your service desk really is, asks Daniel Wood, head of research at the Service Desk Institute

Geographic information is not just about nicely produced maps but the data that comes with it. Used together, geographic information becomes a powerful tool that can transform public services, writes Swindon Borough Council’s Kristin Warry

Alastair Barter of the Information Commissioner’s Office looks at the principle of security and how it should be applied in the IT asset disposal process

Philip Dawson, ceo, Skyscape Cloud Services, focuses on the rise of G-Cloud since its inception at the beginning of this year. The programme represents a cultural leap for the government and its success has already seen it pass the £18m mark in sales procured through the framework

Essex County Council’s CIO David Wilde discusses how a Public Services Network (PSN) is 
helping to make shared services a reality across the county

Smarter cities harness technology in order to deliver energy-efficient and spacially-economical buildings, and are now the focus of governments businesses, entrepreneurs and scientists across the world. Last year’s ARUP report estimated that replicating the energy-efficiency successes of places such as San Diego could save the public and private sector some 600 billion per year around the world, while reducing carbon emissions by up to 15 per cent by 2020

There can be no doubt that new approaches to government IT are neccessary for true transformation to be realised. Ovum Analyst Nishant Shah explains how human centered ‘design thinking’ bypasses the Einstellung effect – the human tendency to try to solve problems by using solutions that worked in the past rather than looking at each problem on its own terms

The Big Data Show is a brand new show for IT and digital professionals looking to capitalise
in the boom in data volume, variety and velocity to build successful strategies for the future

ISACA, a non-profit association of 100,000 IT professionals in 180 countries, outlines what it believes will be the key trends organisations will face in 2013

It has been more than a year since the first procurements for the Public Services Network (PSN) were launched. It is on track to save the public sector up to £130m a year in Central Government by 2014. A new research paper, compiled by Kable on behalf of BT, looks at the outlook for shared services in light of the opportunities which have emerged though PSN’s implementation

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