As the Socitm Better connected 2015 survey and report is published and digital local government becomes an issue in the general election campaigns, the debate has moved on, at last, from ‘why local digital’ to ‘how local digital’, writes Vicky Sargent
Every public service organisation is looking to reduce costs but not all realise the opportunity to improve the customer experience at the same time. Paul Smedley, chair and founder of the Forum advocates that organisations look at the whole customer journey
Every year new technologies rise and fall; consumer attitudes and behaviours change; challenges and opportunities present themselves for businesses. The smart organisations are thinking one step ahead and keeping their eyes open to spot these changes before they happen. David Burgess of digital agency Reading Room looks at what’s going to be big in 2015
In-vehicle telematics technology can give organisations the vital ‘inside’ information they need to streamline fleet operations, explains Geoffrey Bray, chairman of the Fleet Industry Advisory Group explores how
Removing paperwork in some areas of the public sector could speed up response times to citizens, improve workplace productivity, and benefit the environment. So why are paperless operations still not the norm, asks Doug Miles, director of market intelligence at AIIM
The use of tablet and smartphone devices in local government has huge potential to improve services and make savings. While the majority of headlines in the media continue to slam council spend on such devices, the benefits are often overlooked. Government Technology reports
The use of tablets and smart devices within all areas of government will experience double-digit growth through 2016. GT looks at how councils across the UK are reducing costs through their use and how the explosion in bespoke mobile applications can revolutionise the way that council services are delivered
New technologies that foster smarter, more agile and productive ways of working are in high demand. Particularly across the government and public sector, with cost efficiency, office consolidations and budget cuts abound.