Across the public sector, IT teams are being asked to do more with less. Budgets are under scrutiny, cyber expectations from central government keep rising, and citizens expect services that simply work. Yet many councils, NHS bodies, universities and government departments are still running service desks that were fit for purpose a decade ago but now quietly hold them back. Outdated, difficult to change, and disconnected from the rest of the IT estate, these systems absorb time and money that should be spent building something better.
ALVAO exists to change that. It brings IT Service Management (ITSM) and IT Asset Management (ITAM) together on a single platform, designed Microsoft 365. For most public sector organisations that already run on Microsoft, that native foundation is not a nice-to-have. It is the difference between a system your people adopt on day one and another tool they quietly work around.
Built where your people already work
Nearly every public sector organisation is a Microsoft house. Staff live in Teams and Outlook throughout the working day. ALVAO meets them there. Logging a request, approving a change or checking the status of a ticket happens inside the tools people already know, so there is no separate portal to learn and no adoption programme to run. Behind the scenes, ALVAO works with Entra ID, Intune and Power BI, using skills your IT team already has rather than demanding new ones.
This matters for value for money as much as for user experience. When a platform builds on the Microsoft investment you have already made, there is less to license, less to integrate and less to maintain. Your team spends fewer hours keeping the lights on and more hours delivering the services your organisation is measured against.
One platform for tickets and assets
In too many organisations, the service desk knows nothing about the assets it supports. Tickets live in one system, hardware and software in another, and the two rarely agree. The result is familiar: a laptop goes missing and no one can say who had it, or a new starter waits days for the right device, licences and access to be pieced together from spreadsheets.
ALVAO removes that divide. Because service management and asset management share one platform, every ticket already knows the device, its owner and its history. Equipment is tracked from procurement through to secure disposal. Software licences and subscriptions are visible in one place, so waste is easier to spot and renewals hold no surprises. When someone joins, moves or leaves, the process is joined up rather than improvised. Users stop repeating themselves, equipment stops walking out of the door, and finance can finally trust the numbers.
Reporting that answers the next question
Public sector leaders are increasingly asked to evidence how services perform and how money is spent. A handful of dashboards is not enough. ALVAO provides a full library of ready-made reports and a complete data model beneath them, flowing straight into Power BI. Patterns that would otherwise stay hidden become visible early rather than after the damage is done. When leadership, an auditor or a cabinet member asks a question tomorrow, the answer is already there rather than trapped in an overnight spreadsheet exercise.
A foundation for AI and automation
As organisations look to Copilot and AI-driven automation, the quality of the underlying data decides whether that investment pays off. Automation applied to disconnected, unreliable records simply produces faster mistakes. Because ALVAO already connects tickets, assets and owners in one trustworthy record, it gives AI solid foundations to build on rather than another silo to untangle first.
A partner, not just a vendor
Replacing a long-established service desk is daunting for a team that is already stretched. There is data to migrate, workflows to redesign and users to bring along. ALVAO does not hand over a login and wish you luck. Our team guides organisations through discovery, design, migration and adoption, and stays involved after go-live. With more than 27 years spent building service and asset management for Microsoft-first organisations, we understand that the work does not end when the system goes live. It begins there.
Ready for the public sector
ALVAO is available on G-Cloud, simplifying procurement for public sector buyers who need a compliant route to purchase without a lengthy tender. It holds recognised security certifications including ISO 27001, SOC 2 Type II, and Cyber Essentials, giving IT and information governance teams the assurance the sector rightly demands. For organisations that want ITSM and ITAM built on the Microsoft platform they already trust, ALVAO offers a practical way to spend less time maintaining old systems and more time delivering the services citizens and colleagues rely on.
Book a personalised ALVAO demo at alvao.com.