Technology Services 4 gives public‑sector organisations a flexible, compliant route to procure the full range of technology services needed to run operations, support users and deliver digital change

The Technology Services 4 framework from Crown Commercial Service supports public sector organisations to procure a wide range of technology services with flexibility. The framework covers areas such as digital and technology strategy, service design, user device support, IT infrastructure, software development, data services, and wider transformation work.

Those services matter because they cover the core technology functions every public sector organisation relies on to operate safely, efficiently, and in a way that meets rising user expectations. Having access to service desk support, device management, networks, infrastructure, applications, and data services through a single, compliant route means organisations can keep essential systems running smoothly while modernising at their own pace. The consultancy, design, and transition elements help teams plan and deliver change without disrupting frontline services, and the inclusion of large‑scale transformation and emerging capabilities like AI gives buyers a way to future‑proof their estates.
Running from 12 December 2025 to 11 June 2028, the framework is available for central government, charities, education, health, local authority, blue light and devolved administrations.

The refreshed framework continues to offer the full scope of services available under Technical Services 3, but it has been updated to include artificial intelligence (AI) and automation as ancillary services.

The framework covers the full spectrum of technology services that public sector organisations rely on to keep operations running smoothly. This ranges from core functions such as service desk provision, end‑user device support, network management, and the upkeep or disposal of IT assets, through to the development and ongoing management of applications and data services. It also includes support for the underlying infrastructure that keeps systems stable and secure, such as servers, storage, and wider hardware environments.

Alongside day‑to‑day operational support, the agreement also provides access to strategic and change‑focused services. Buyers can draw on expertise in service strategy, design, and transition to plan improvements or move to new operating models with minimal disruption. For organisations undertaking more ambitious modernisation, the framework also enables procurement of large‑scale digital transformation programmes, helping teams reshape services, adopt new technologies, and deliver better outcomes for users.

Technology Services 4 cannot be used to buy certain products and services, including IT hardware, telephony and mobile services, managed print, physical data‑centre space, or wide‑area network connectivity. It is also not a route for contingent labour, interim staff, management consultancy, or resource augmentation. Specialist needs such as individual DDaT experts, digital capability for health and social care, independent quality assurance and testing, or cyber security health checks must be sourced through the appropriate dedicated agreements instead.

Benefits
The framework offers several benefits. Buyers benefit from contract terms that can accommodate a range of commercial approaches, greater flexibility in how services are sourced, and an improved lot structure that helps speed up the buying process. The framework also introduces simpler routes to purchase and strengthens transparency and governance throughout. Importantly, there are no maximum call‑off terms, giving organisations the option to put longer‑term arrangements in place where appropriate.

Sustainability is also built into the agreement. All suppliers have committed to meeting the requirements of Procurement Policy Note 006 on carbon reduction plans for major government contracts. Where a supplier is required to publish a plan, it is available on their individual supplier page, supporting informed and responsible procurement decisions. 

Lots and suppliers
The framework is organised into a series of lots, each focused on a different area of technology services. Lot 1 covers technology and digital consultancy, offering expertise ranging from enterprise architecture to end‑user service design, with 166 suppliers available. Lot 2 focuses on transition and Service Integration and Management (SIAM), providing options for end‑to‑end managed services, standalone support, or professional services, delivered by 124 suppliers.
 

End‑user support is split across two lots: 
Lot 3, which includes 96 suppliers offering end‑user computing and device management services, and Lot 3a, a lower‑value, lower‑complexity route with 176 suppliers. Infrastructure management follows the same structure, with Lot 4 providing 95 suppliers for full‑scale infrastructure services and Lot 4a offering a simplified route with 176 
suppliers.

Application and data management services are available through Lot 5, which includes 105 suppliers, and Lot 5a, a lower‑complexity option with 203 suppliers. For organisations undertaking major digital change, Lot 6 provides access to 67 suppliers specialising in large‑scale technology transformation programmes. All lots run 
until 11 June 2028.

How to buy
The buying process is supported by a buyer guide and FAQs, which explain how the agreement works and help organisations prepare effectively. A key early step is pre‑market engagement, which allows buyers to refine their requirements, understand the market, and choose the most suitable route to procurement. Under the agreement, there are two ways to buy: running a competitive selection process or awarding without competition. Competitive selection requires a clear specification, a defined procurement strategy, and the use of the eSourcing tool to invite and evaluate bids fairly. Buyers can also use matrix lots to combine requirements from two lots into a single procurement.

Award without competition is available for several lots and is intended for straightforward, low‑value needs where competition would not add value. Buyers identify their requirements, review catalogue items in the government eMarketplace, check for any exclusions under the Procurement Act 2023, and then apply the objective mechanism to select a supplier before placing an order. Both routes are fully supported by the buyer guide, which provides detailed instructions for each step.