At TTEC Digital, we believe that exceptional customer experience (CX) is not just a commercial imperative—it’s a public service. As a global leader in customer experience orchestration, we combine cutting-edge technology with human empathy to help public sector organisations deliver seamless, personalised, and impactful interactions at every touchpoint.

With decades of experience across the world’s leading contact centre platforms—including Microsoft, AWS, Google, Genesys, NICE, Salesforce, and ServiceNow—TTEC Digital brings together deep technical expertise and strategic insight to help government agencies, housing associations, and county councils modernise citizen engagement and improve service delivery.

We are proud to work with some of the largest public sector organisations in the UK and globally, supporting their missions to serve communities more effectively. We help transform legacy systems into agile, cloud-based ecosystems that enable smarter, faster, and more inclusive services.

A Trusted Partner to the Public Sector

TTEC Digital is one of the largest pure-play CX technology service providers in the world. Our team of experts specialises in:

• CX Strategy & Design – Crafting citizen-centric journeys that reflect the values and priorities of public service.
• Digital Transformation – Migrating legacy infrastructure to modern, scalable platforms that support omnichannel engagement.
• Data & Analytics – Unlocking actionable insights to improve service outcomes and operational efficiency.
• AI & Automation – Enhancing responsiveness and reducing cost-to-serve through intelligent automation and self-service capabilities.
• System Integration – Seamlessly connecting disparate systems to create unified, frictionless experiences.

We understand the unique challenges faced by public sector organisations—from budget constraints and regulatory compliance to the need for accessibility and trust. That’s why our solutions are designed to be secure, scalable, and citizen-first.

Proven Global Experience, Local Impact

Since 1982, TTEC has been pioneering the delivery of exceptional customer experiences through digital innovation and a deep understanding of human interactions. Today, we serve over 1,500 clients worldwide, including Fortune 1000 companies, disruptive hypergrowth firms, and a growing portfolio of public sector agencies.

In the UK, our work with county councils, housing associations, and government departments reflects our commitment to driving meaningful change. Whether it’s improving access to services, reducing call volumes, or enhancing digital inclusion, we help public sector leaders achieve measurable outcomes that matter.

Technology That Works for People

At the heart of our approach is a belief that technology should empower—not replace—human connection. We design, build, and operate robust digital experiences that integrate CRM, data, analytics, CXaaS platforms, and intelligent automation to deliver high-quality, scalable outcomes.

Our partnerships with leading technology providers enable us to tailor solutions to each organisation’s unique needs. Whether you're looking to modernise your contact centre, implement AI-driven chatbots, or gain deeper insights into citizen behaviour, we have the tools and expertise to help.

Why TTEC Digital?

• Global Scale, Local Expertise – We bring international best practices to local challenges, with a strong footprint in the UK public sector.
• End-to-End Capability – From strategy to execution, we support every phase of the CX lifecycle.
• Outcome-Focused – We help clients increase satisfaction, reduce costs, and improve service delivery.
• Secure & Compliant – Our solutions meet the highest standards of data protection and regulatory compliance.
• Empathy-Driven – We design experiences that reflect the values of public service and the needs of diverse communities.

Let’s Build the Future of Public Service Together

As citizen expectations continue to evolve, public sector organisations must adapt to deliver faster, more personalised, and more efficient services. TTEC Digital is here to help you meet that challenge—with the right technology, the right strategy, and the right partner.