Portals for People offers a modern, comprehensive, and cost-effective online solution to streamline property and tenancy management for UK housing associations, providers, and local councils. Recognising the unique pressures and evolving demands within the public housing sector, Portals for People delivers a user-friendly platform that supports efficient operations, robust compliance, and enhanced tenant services. Our focus is on empowering housing providers to navigate their digital transformation journey successfully and meet the needs of their communities.

Addressing Key Challenges in Public Sector Housing

UK housing providers operate in a dynamic environment, facing pressures to improve efficiency, meet stringent regulatory requirements, and manage diverse tenant needs effectively. Portals for People is built to address these core challenges:

• Legacy System Modernisation: Many providers grapple with outdated IT systems that hinder efficiency and integration. Portals for People offers a modern, cloud-native alternative.
• Regulatory Compliance: The platform is designed to help organisations meet complex compliance obligations, including the Social Housing Regulation Act 2023, Tenant Satisfaction Measures (TSMs), and safety standards (e.g., gas, electrical, asbestos, damp, and mould checks ).
• Operational Efficiency: Streamline core processes like repairs management, tenant onboarding, and compliance tracking to reduce administrative overhead and improve resource allocation.
• Data Management: Overcome issues of fragmented data and data silos. Portals for People provides a centralised system for better data quality and reporting.
• Evolving Tenant Expectations: Meet the demand for accessible, digital-first services with tools that support clear communication and efficient service delivery.

Comprehensive Features for Effective Housing Management

Portals for People provides a suite of integrated features tailored to the needs of UK housing providers:

• Tenant and Property Management: Centralised records for tenants and properties, including room allocation and occupancy management to optimise housing stock.
• Repairs and Maintenance Tracking: Efficiently log, assign, and monitor repairs from initiation to completion, with capabilities for tenant reporting and automated reminders.
• Compliance Documentation Management: Securely store and manage vital compliance documents (e.g., Gas Safety, Electrical, Asbestos reports) with automated tracking of expiry dates and renewal alerts. The system identifies missing mandatory documents to ensure adherence.
• Housing Benefit Management: Integrated tools to manage housing benefit information and streamline communications with local authorities.
• Reporting and Analytics: Generate real-time, customisable reports on occupancy, repairs, compliance, missing documents, and other key performance indicators. Advanced analytics are available as an add-on or in higher tiers.
• Automated Notifications & Communication Tools: Automated email notifications for tenant welcomes, document expiries, and housing benefit status changes, as well as direct messaging options, facilitate improved coordination.
• Security and Auditing: Robust security measures including multi-factor authentication (MFA), data encryption (in transit and at rest), and GDPR/PCI DSS compliance. A full auditing feature tracks all system changes for accountability and transparency.
• User and Group Management: Flexible tools to add/remove/edit system users and manage distinct groups within the platform (available in upgraded versions).
• Hierarchical Property Management: Parent/child structures allow for effective delegation while maintaining oversight across large portfolios.

Benefits Aligned with Public Sector Principles

Portals for People helps housing providers uphold key public sector values:

• Efficiency and Cost-Effectiveness: The platform significantly reduces administrative burdens and operational costs by automating processes and streamlining workflows. Our competitive pricing ensures a clear return on investment.
• Transparency and Accountability: Centralised data, comprehensive audit trails, and detailed reporting capabilities support transparency in operations and make accountability straightforward.
• Enhanced Compliance: Automated tracking and alerts help ensure continuous adherence to evolving housing regulations and safety standards, minimising risk.
• Improved Tenant Services: Faster repair resolution, better communication, and more efficient service delivery contribute to increased tenant satisfaction.
• Data-Driven Decisions: Access to accurate, real-time data and robust reporting tools empowers informed strategic planning and operational management.

Technology and Security You Can Trust

Portals for People is built on a reliable and secure technical foundation:

• Cloud-Native SaaS Platform: Hosted in the cloud for scalability, reliability, and easy access without needing on-premise infrastructure management.
• Robust Security: Multi-factor authentication, Transport Layer Security for data in transit, Advanced Encryption Standard for data at rest, Secure File Transfer Protocol, and adherence to GDPR and PCI DSS standards ensure data integrity and protection.
• Future-Ready Technology: The platform is developed using established technologies (PHP, JavaScript, jQuery) with a clear roadmap for future enhancements, including migration to modern frameworks like React or Angular to ensure continued performance and scalability.

Flexible and Affordable for the Public Sector

Portals for People offers a transparent, tiered pricing structure designed to provide exceptional value and accommodate the diverse needs and budgets of public sector housing providers:

• Tiered Options: Choose from Base (£25k/year), Professional (£50k/year), and Enterprise (£75k/year) tiers, each offering a progressively richer feature set.
• Core Inclusions: All tiers include core functionalities, regular updates, compliance enhancements, and standard support with dedicated onboarding specialists.
• Value for Money: Our pricing is significantly lower than many competitors, enabling access to a comprehensive, modern platform without overstretching public funds.

Our Commitment to the Housing Sector

We are dedicated to supporting UK housing associations, housing providers, and local councils in their mission to deliver quality housing and excellent services. We believe in partnership, continuous improvement based on user feedback, and providing technology that solves sector-specific challenges. Our focus is to help you enhance compliance, improve tenant satisfaction, and achieve operational efficiency through digital transformation.

Learn how Portals for People can help your organisation streamline operations, meet compliance demands, and enhance tenant services.