Listening to the voice of the customer can identify opportunities for major cost savings, customer experience improvements, and a wealth of unexpected and simultaneous benefits, writes Jo Daly

The creation of a single network infrastructure for all public sector bodies promises to be a long but important journey, and it has a big contribution to make in meeting the age of austerity head-on. With the launch in June 2012 of the PSN Services framework comes opportunity for a real change. Neil Mellor, marketing director of the recently formed industry association for PSN suppliers, PSNGB, explains how it is working with the Cabinet Office to bring PSN to life.

Since the first G-Cloud framework was launched in February, purchases worth more than £1m have been made through it. Although it has recently faced criticisms, SMEs make up more than 75 per cent of the suppliers listed on the CloudStore.

Cyberthreats have come a long way in the last few years. Professor John Walker London Chapter ISACA Security Advisory Group and CTO of Secure-Bastion believes the days of external simplex threats have now given way to multi-faceted attack vectors from both outside and inside the average organisation.

Fostering and encouraging future leaders is an issue that will be dealt with in depth at this year’s World of Learning Conference & Exhibition, with an informative and engaging seminar from renowned experts in the public sector

Taking place on 2-3 October at the National Hall, London Olympia, Call Centre & Customer Management Expo examines where customer service is heading

With the launch in June 2012 of the PSN Services framework comes opportunity for a real change. Neil Mellor, marketing director of the recently formed industry association for PSN suppliers, PSNGB, which is working with the Cabinet Office to bring PSN to life.

The two-day show attracted 4,495 ITSM and IT support professionals from the UK and Europe

Cybercrime reportedly costs the world an amazing $380 billion a year. Cyberattacks, security budgets and BYOD were all in the spotlight at InfoSecurity Europe this April, which demonstrated new ways to protect organisations and IT users from the threat.

According to the Management Consultancies Association, spending on consultants in the public sector fell by 15 per cent in 2010 as a result of government spending cuts. Huw Hilditch-Roberts, director in charge, Institute of Consulting, points out it is consultants with commercial knowledge and experience who are able to lead and implement this period of change

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