Clement Clarke Communications (C3) has been designing, developing and manufacturing headsets for over 60 years and is an ISO 9001:2008 registered company.  In recent years, this unique heritage has enabled us to create a range of call centre solutions that combine the latest communication technologies with the reliability and durability that has always been our hallmark. In addition our Telecom headsets are now APD Communication and Capita Secure Information Solutions Ltd (Sungard) approved.

As well as delivering efficiency savings, flexible working has the potential to deliver a better work life balance for local government workers. GT magazine talks to Neil Prior, head of Local Government Futures Forum at O2, about sharing its own flexible working experiences, and about its recent research, which examined the wider role of IT as an enabler for change.

Public sector and local government organisations are missing out on efficiency and improved service delivery because they lack a coherent communications strategy. That’s according to research carried out by Coleman Parkes following a commission from communications specialists, O2.

The modern citizen wants to be able to access government services quickly and easily, because that is what they have come to expect in their dealings with private sector organisations.

Following a successful launch and customer response to Emerge, the intuitive ‘App’ (for mobile access to MIS data) earlier this year, Groupcall, one of the education sector market leaders in communication and data extractions tools, have announced that Parental Contact System, Messenger, is now integrated with Emerge.

versaSRS HelpDesk is a browser-delivered feature-rich and flexible Help Desk and Customer Support solution that enables businesses to quickly and effectively support, manage and improve the quality of their interactions with employees, end users and customers raising service requests, issues, incidents or trouble tickets.

Intercity is the largest independent service provider in the UK uniquely placed to offer complete communication solutions to the business sector. Our mobile and fixed solution packages can be bespoke to your business regardless of size and type whilst helping to control your costs. Intercity will work with you and a free, no obligation call analysis will allow us to offer the most cost-effective package to meet your requirements.

By Stefan Haase, Marketing Director, InTechnology Plc

The combination of evasive consumer applications and enterprise-class UC platforms is leading to an increasingly heterogeneous and complex environment that multiplies the security, management and compliance challenges faced by IT today. FaceTime helps businesses realise the benefits of Unified Communications by delivering security, management and compliance across the broadest set of platforms

Solihull Council take advantage of Mitel Technology to transform its services

Government software supplier Lagan looks at some of the approaches which have already helped local authorities reduce unnecessary contact – and yield significant cost savings as a result

Mark Armstrong, Head of Public Sector, Telefónica O2 UK Limited, discusses how O2 work with public sector organisations to save costs and improve efficiency

Since 1824, the Royal National Lifeboat Institution (RNLI) has provided a lifeboat service – currently from 233 lifeboat stations around the coast of the UK and the Republic of Ireland.

Mountain rescue in Scotland is carried out on a voluntary basis by 26 teams, which are affiliated to the Mountain Rescue Committee of Scotland (MRCofS).

The UK’s Maritime and Coastguard Agency works to prevent loss of life, improve maritime safety and protect the marine environment.