Since 1997 e3 have worked with many government agencies, departments and NGO’s including The Environment Agency, National Archives, Natural England, Civil Service Learning, English Heritage, Qualifications and Curriculum Authority, Dept. of Work and Pensions and the Border and Immigration Agency.
Service desks attract and collect huge volumes of data – a logical reason for the burning desire to compare and contrast performance. So why not use it to see how good your service desk really is, asks Daniel Wood, head of research at the Service Desk Institute
In these tough times, the service desk has been thrust into the frontline… changing perceptions is our responsibility
Why Transformational Government requires a transformation in the rules of engagement between public and private sectors
Wansbeck District Council has successfully joined up public services with community-wide networking
Ray Whitehouse, head of business systems at Havering celebrates the successful conclusion and handover of the NeSDS eService Delivery Standards
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Edinburgh City Council has streamlined social care with the implementation of prepaid cards to supply funds for adult and children’s social care
