Service desks attract and collect huge volumes of data – a logical reason for the burning desire to compare and contrast performance. So why not use it to see how good your service desk really is, asks Daniel Wood, head of research at the Service Desk Institute

In these tough times, the service desk has been thrust into the frontline… changing perceptions is our responsibility

Why Transformational Government requires a transformation in the rules of engagement between public and private sectors

Wansbeck District Council has successfully joined up public services with community-wide networking

Ray Whitehouse, head of business systems at Havering celebrates the successful conclusion and handover of the NeSDS eService Delivery Standards