Since 1997 e3 have worked with many government agencies, departments and NGO’s including The Environment Agency, National Archives, Natural England, Civil Service Learning, English Heritage, Qualifications and Curriculum Authority, Dept. of Work and Pensions and the Border and Immigration Agency.
For twelve years, the Service Desk Institute (SDI) has certified numerous organisations across the globe using their industry best practice standard – Service Desk Institute Certification (SDC), writes Daniel Wood, head of research at the Service Desk Institute
Emotions ran high as this year’s superstars of IT support took centre stage at the IT Service Excellence Awards
Most of those working in IT have heard of ITIL. But do they truly understand its full potential, asks Kevin Holland
Megan Pendlebury, head of Service Management, itSMF UK, looks at strategic change in political times and the lifecycle as enabler
What’s the right approach to IT service management, asks Megan Pendlebury, head of service management at itSMF UK
Patrick Bolger, chief marketing officer of Hornbill, examines the future of IT service delivery
Working with government, Intellect and its members have a vital role to play to ensure that Digital Britain is truly delivered
Has ITIL become too big for its own good, asks Brian Wall, editor of SupportWorld magazine
Councils must take a fresh look at the web, says Martin Greenwood of Socitm Insight
Megan Pendlebury, head of service management at itSMF UK, looks at how one person involved with managing ‘the project’ and ‘the service’, brought continuity of knowledge and was invaluable to making a multi-million pound IT project a success
Over 800 attended the itSMF UK Annual Conference, with many stating it was the best to date
Organisations point to staffing issues and uncertain value delivery as top IT problems, says Lynn Lawton, International President of the IT Governance Institute and ISACA
With two months to go before SME 2008 opens its doors for its 23rd year, the event looks set to be even bigger and better
Malcolm Stewart, Public Sector Business Manager for Steljes, looks at the need for standardisation of technology in briefing rooms
Organisations point to staffing issues and uncertain value delivery as top IT problems, says Lynn Lawton, International President of the IT Governance Institute and ISACA
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Edinburgh City Council has streamlined social care with the implementation of prepaid cards to supply funds for adult and children’s social care
