Since 1997 e3 have worked with many government agencies, departments and NGO’s including The Environment Agency, National Archives, Natural England, Civil Service Learning, English Heritage, Qualifications and Curriculum Authority, Dept. of Work and Pensions and the Border and Immigration Agency.
David Holdstock, head of corporate communications at the London Borough of HIllingdon, explains how the council successfully engages with citizens of all ages
While unified communications could seem like an expense in these tough times, when you dig deeper there are clear benefits to be had, argues Les Whitten, Redstone Converged Solutions
John Taylor, leader of the CMA Consultancy Forum, offers guidance on how to work with a telecommunications consultancy
Understanding user needs and aligning ICT strategy to business strategy facilitates in establishing Unified Communications
Effective business communications has always been important to business success. Today, however, it’s essential. To remain competitive, organisations must both support the wide range of communications channels used by their employees, customers and suppliers – and unify those channels to ensure communications are seamless
With organisations currently facing challenging times, is now really the time to invest in Unified Communications?
In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?
The emergence of Gov 2.0 technologies offers innovative interaction with the general public
John Taylor, leader of the CMA Consultancy Forum, offers guidance on how to work with a telecommunications consultancy
Change is inevitable whether we like it or not. Here the Call Centre Association takes a look at the latest developments within the industry
Telecoms 08 – The Network Infrastructure Event takes place at Olympia 2, London, 24-25 September. The industry's leading organisations will be exhibiting
With the majority of essential services being fulfilled through contact centres, these centres must be run effectively, to a high standard and at the lowest cost possible
Socitm launches a new service to help councils with ‘channel management’ and reducing ‘avoidable contact’
Voice over Internet Protocol (VoIP) is proving to be an ideal solution for the operational demands of Public Sector organisations. By combining better call handling with significant cost savings, VoIP delivers an immediate advantage over traditional telephony
Change is a constant in contact centres across the globe. A review of where the industry is across some key areas of interest seems appropriate at this time.
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Edinburgh City Council has streamlined social care with the implementation of prepaid cards to supply funds for adult and children’s social care
