Since 1997 e3 have worked with many government agencies, departments and NGO’s including The Environment Agency, National Archives, Natural England, Civil Service Learning, English Heritage, Qualifications and Curriculum Authority, Dept. of Work and Pensions and the Border and Immigration Agency.
Ann-Marie Stagg, chief executive of the Contact Centre Management Association, discusses how technology is driving the demand for expertise and professionalism in front-line agents
Listening to the voice of the customer can identify opportunities for major cost savings, customer experience improvements, and a wealth of unexpected and simultaneous benefits, writes Jo Daly
Taking place on 2-3 October at the National Hall, London Olympia, Call Centre & Customer Management Expo examines where customer service is heading
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets of five recent successful customer contact stories and finds that it’s not the technology but how it’s used that makes the critical difference
Ann-Marie Stagg, Chair of the Call Centre Management Association (UK), gives advice on how to improve call centre operations without incurring major capital expenses
The countdown to Call Centre & Customer Management Expo 2009 has begun and with the exhibition and conference just a few weeks away, make sure you pencil the 22-23 September in your diary as a must attend
The effective handling of telephone calls is vital if the police are to maintain a good relationship with the public
Marcus Hickman from the Customer Contact Association looks at the emerging trends in the call centre industry
What are the smartest, most successful organisations doing to ensure that they weather the current economic downturn?
Ann-Marie Stagg, chair of the Call Centre Management Association, discusses the latest thinking in call centres
Ann-Marie Stagg, chair of the Call Centre Management Association, discusses the latest thinking in call centres
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Edinburgh City Council has streamlined social care with the implementation of prepaid cards to supply funds for adult and children’s social care
