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Can a new approach to managing information really accelerate the pace of change?
Mark Godfrey, CEO and Co-Founder of Automated Intelligence explains how a new and innovative approach to delivering information management strategies is being adopted to not only reduce and control costs, but to positively impact and improve public service delivery.
Usually, when we hear “as a service” we think of cloud based solutions, however “Information as a service” is when quality information is available on demand no matter where that information is held, this could be on premise, in the cloud or a hybrid of both.
For public sector organisations information and knowledge is one of the most valuable strategic assets. It is the information that is important, not the technology that is used to store it. At an individual, departmental or indeed organisational level, information is categorised, structured, labelled and used in ways that are specific to the task to be a carried out. The creation, use and sharing of data should be a simple and user-friendly process. This will mean the quality of, and the ability to access data will improve, thus enhancing organisational efficiency and how an organisation operates and makes decisions. No doubt, the final result will offer an operational advantage and improve the service that is delivered to the citizen.
To really achieve “information as a service” for the end-user, it is vital for an organisation to manage data through its full lifecycle. Initially, the current data within the legacy systems should be analysed, cleansed, processed and consolidated into a single integrated environment. This is the point when information can be managed, valued and exploited properly to positively impact organisational performance.
How does this approach achieve reduction in costs?
It is simple, just do away with the waste! Over half of all unstructured data stored in a typical public sector organisation is redundant, has no commercial value and carries unnecessary risk.
As data volumes grow exponentially, organisations continue to hold huge amounts of unstructured data across disparate systems. These inefficiencies translate through to excessive operational costs which can run to many millions of pounds. To simplify data management and reduce costs, organisations are migrating relevant and corporately required data to a single consolidated and cleansed environment.
There has already been savings of an estimated £726 million on IT since the government’s ICT savings initiatives were announced, and there is expected to be even more by the end of the month. Organisations have not only achieved this by cutting spend, but by spending wisely, investing in ICT projects which have really demonstrated return on investments.
Organisations we have worked with have been able to present a business case up-front for unstructured data consolidation. By analysing and profiling unstructured data, organisations have been able to identify and quantify cost savings and efficiencies before the project is even implemented. By opting for an Opex-based commercial model with software allocated on a consumption/subscription basis, our customers have mitigated the risk of project failure since it requires no upfront capital investment to initiate the project. They have also been able to reduce costs by removing legacy systems, redundant infrastructure, hardware, applications and associated management requirements.
Digital innovation, can it improve service delivery?
The NAO reported that there is insufficient evidence to show that the government ICT Strategy has made progress on delivering better public services. In order for digital innovation to have a real impact, less focus needs to be on products and services and more focus on encouraging change and introducing new ways of doing things. It takes time to educate and make this happen, before the benefits can be realised.
Over the last couple of years we have engaged with various public sector organisations to help them adopt this innovative approach to managing their information. By automating the management process, information can be provisioned and accessed according to policy and personal data is now being transformed into corporate information. This has promoted effective ways of working which has enhanced both user and customer experience.
Over the next year, for Government ICT to really accelerate the pace of change, more should think about information in this way and exploit cloud and mobile platforms to deliver it quickly.
About Automated Intelligence
Automated Intelligence have developed a ground-breaking approach to information lifecycle management for unstructured data. Our information service enhancement software solutions allow organisations to analyse and optimise their existing data holdings, reducing costs and increasing quality. Our technology further enables organisations to exploit their data through managed compliance and increased governance for SharePoint and better connected working through cloud and mobile platforms.