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AVM is the UK's leading provider of video & audio communications
Established in 1990, Audio Visual Machines (AVM) employs over 200 people, is headquartered in Twickenham and has branch offices in Leeds, Perth and Taunton. AVM has over 10,000 UK and international clients including BT, eBay, Coca-Cola, BMW, the NHS, Royal Mail and Bloomberg.
The company carries out the full design, installation and support of complex video conferencing and audio visual systems. From interactive training rooms and video conferencing over multiple sites to control systems that seamlessly merge your audio visual resources, AVM has a solution. Our solutions allow you to become more efficient, rapidly respond to emergencies, remotely coordinate resources and record your incidents and action plans.
In 2008, AVM acquired Matrix Display Systems making AVM the largest systems integrator and service provider in the industry with a turnover in excess of £35m. For many years, AVM has been supplying and installing audio visual systems to the MoD, NHS, Emergency Services and other Government Agencies, being approved as the preferred supplier for many public sector clients. We have a dedicated public sector team working in many locations around the UK who can pass on their extensive knowledge to our customers.
As an established supplier to many police, ambulance and fire services, AVM offers audio visual solutions at preferential pricing tailored to meet the needs of the public sector. Our public sector team are members of the Emergency Planning Society so we can be aware of the scenarios and issues challenging the emergency services and adapt to the demands of the environment.
We offer consultancy and system design for solutions that will improve how you plan, communicate and collaborate in a variety of routine briefing, operational planning, command and control and training scenarios. These include control rooms, mobile incident command units and healthcare training environments. Our designs always combine maximum functionality with exceptional ease of use. AVM has a highly qualified and experienced service division with engineers based all around the UK providing a rapid response to problems, as well as undertaking preventative maintenance visits. Our service division runs audio and video helpdesks, offers free loan equipment during repairs and supplies permanent onsite engineers to give clients immediate support, training and advice on their systems.
AVM’s service helpdesk is staffed by fully trained personnel and is typically available during business hours, providing first, second and third line support. This can be extended as necessary. We offer swift and knowledgeable response to clients’ enquiries, ensuring your systems will always work at optimum levels. To help you set up and manage your video systems, video facilities are included within contracts. We maintain a permanent test video system that can be accessed 24 hours a day and offer a fully managed video service provided through AVM’s own Video Network Operations Centre, AVM Connect.
AVM Connect offers a wide range of services with features that will increase usage and deliver a higher return on investment for your video conferencing systems. Concierge services offer the ultimate in remote support and assistance. Our concierge team will look after every task, leaving you to conduct the meeting whilst they handle the technology. Hosted Unified Desktop from AVM delivers a complete communications portfolio offering free video and voice calls, one-click set-up of calls, instant messaging and desktop sharing, between your staff, suppliers and clients.
We have a dedicated hire department that offers bespoke solutions for every application from a simple one day projector hire to full corporate product launches. Our stock is regularly updated and benefits from continual investment. AVM provides full technical support including staging, lighting, design, construction and rigging of all audio visual and video conferencing equipment. We offer a seamless and professional service including on time delivery of equipment, speedy set-up and collection of all goods.
AVM has a training department staffed by training professionals. They are very experienced at training, coaching and motivating users at all levels so that you get the most ut of your investment. AVM has created a range of video conferencing training courses. They not only teach staff how to use the equipment but also promote widespread adoption of this communication tool so that video meetings become part of the organisation’s culture.
AVM is a premier partner and authorised installer for all leading video conferencing and audio visual brands, including Tandberg, Polycom, Crestron, Smart, Promethean, Sony, NEC, Sharp, Panasonic, Extron and AMX. The company is a Microsoft Tech Track 100 company and is ranked in the Deloitte Technology Fast 50 and Deloitte Hot 100 listings. AVM is a Certified Audio Visual Solutions Provider and holds SAFEContractor, ISO 9001, 14001 and 18001 accreditations.
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