Regular support via NHS text message

People staying at home suffering with suspected coronavirus symptoms will get regular check-ins from a new NHS messaging service.

Daily texts will be sent by the NHS to new patients who register their coronavirus symptoms and contact details with the 111 online service. The messages will check how people are, and ensure that those who need help to get them through the isolation period receive it.

The text messages will be sent as a reassurance to those who contact NHS 111 online, complete the assessment, and leave basic information such as their age, mobile number and when their symptoms started.

Health Secretary Matt Hancock said: “We are doing everything we can to protect the health of the nation during this outbreak, including supporting our fantastic NHS and social care workforce who are looking after people who have symptoms or are self-isolating.

“I know all too well that experiencing symptoms can be worrying, but for those living on their own it will be even more so. Alongside other measures, this new daily text service will reassure our most vulnerable that they are not alone, and also to help them manage their symptoms. Technology, combined with our heroic staff on the frontline, have played a huge role in battling this virus and I encourage everyone to use this new service.”

Jonathan Benger, Chief Medical Officer at NHS Digital, said: “Across the country, people are playing their part in the battle to save lives and stop the spread of coronavirus by doing the right thing and staying home if they have got symptoms. However, we know that for many this will be difficult. This new service will help people to get the encouragement, advice and support that they need.”

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