New digital partnership for Aberdeen residents

Aberdeen City Council has announced a new digital partnership to drive forward its digital transformation to focus on improving customer experience and introduce digital solutions to reduce costs of services.

Working alongside Incremental Group and PricewaterhouseCoopers (PwC), the partnership will continue to advance the Smart City agenda working closely with businesses and other public sector partners in Aberdeen to develop digital skills and stimulate economic growth.

The group will aim to bring more services online to ease the process of customers managing their council-related business online. This will save customers time and create a better experience, allowing staff more time to care for those who need the support of the council.

A budget of up to £4.5 million has been allocated to manage the support the digital partnership.

Angela Scott, council chief executive, said: “Alongside our Community Planning Partners, the Council has an agreed set of priorities for what we need to achieve on behalf of the people of Aberdeen. Ensuring continued investment in Aberdeen and its workforce to encourage a diversified economy, investing in our children so they have the opportunity to reach their full potential and supporting our customers and communities so that they are resilient and empowered.

“Underpinning all of this work is having strong financial management so that we can meet our priorities and get the best value for the public pound. This partnership is key to us realising these ambitions as we move forward and thus our work will be important to everyone in Aberdeen as we look to build a sustainable future.”

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