AI to create more jobs than it will eliminate in 2020

Artificial Intelligence (AI) is to create 2.3 million jobs in 2020, while eliminating 1.8 million, Gartner says.

According to Gartner, 2020 will be a pivotal year in AI-related employment dynamics, as AI will become a positive job motivator.

The number of jobs affected by AI will vary by industry; though 2019, healthcare, the public sector and education will continuously growing job demand while manufacturing will be hit the hardest.

Starting in 2020, AI-related job creation will cross into positive territory, reaching two million net-new jobs in 2025.

IT leaders should not only focus on the projected net increase of jobs, Gartner says, but must take into consideration what jobs will be lost, what jobs will be created, and how it will transform how workers collaborate with others, make decisions and get work done.

Gartner identified additional predictions related to AI’s impact on the workplace. It said AI has already been applied to highly repeatable tasks where large quantities of observations and decisions can be analysed for patterns. However, applying AI to less-routine work that is more varied due to lower repeatability will soon start yielding superior benefits. AI applied to non-routine work is more likely to assist humans than replace them as combinations of humans and machines will perform more effectively than either human experts or AI-driven machines working alone will.

Gartner predicts that by 2022, one in five workers engaged in mostly non-routine tasks willy rely on AI to do a job; through 2022, multichannel retailer efforts to replace sales associates through AI will prove unsuccessful, although cashier and operational jobs will be disrupted; and in 2021 AI augmentation will generate €2.9 trillion in business value and recover 6.2 billion hours of worker productivity.

Svetlana Sicular, research vice president at Gartner, said: “Many significant innovations in the past have been associated with a transition period of temporary job loss, followed by recovery, then business transformation and AI will likely follow this route.

“Unfortunately, most calamitous warnings of job losses confuse AI with automation — that overshadows the greatest AI benefit — AI augmentation — a combination of human and artificial intelligence, where both complement each other.

“Now is the time to really impact your long-term AI direction. For the greatest value, focus on augmenting people with AI. Enrich people's jobs, reimagine old tasks and create new industries. Transform your culture to make it rapidly adaptable to AI-related opportunities or threats.”

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