Innovative software makes energy monitoring a breeze
Fewer than half of the 91 council websites revamped between April 2016 and March 2017 have passed both key performance tests carried out as part of Socitm’s ‘Better Connected’ survey.
The annual survey uses a series of mystery shopping tests carried out by a team of reviewers to test the performance of all UK council websites from a viewer perspective. Results showed that 45 per cent of the 91 new sites scored 3 or 4 stars for both tests, compared with 41 per cent of all council websites achieving 3 or 4 stars for the same two tests.
The survey also found that 53 per cent of the redesigned sites scored 3 and 4 stars overall in Better Connected, compared with 55 per cent of all councils. In addition, 43 per cent of the sites that underwent redesign in 2016-17 were previously not purposed for access from mobiles.
Vicky Sargent, director of the Better Connected programme, said: “These results suggest that re-designed sites are only just outperforming the rest indicating that councils may not be getting the value they might from their investment in upgrading sites, including new content management systems and other software, changes in site information architecture and visual design. While user experience is only part of the story, and judgement of RoI requires analysis of user numbers and productivity gains, these results should be the cause of some concern.”
By Graham Payne, CEO of Opencell, ensuring everyone indoors has network.
Your mobile phone rings at work, it’s an important call and you need to answer but when you pick up, the call drops. After a few failed call-back attempts, you realise you need to go outside to get a good connection. So off you go to return the call you can’t miss, in a way that wastes more of your time than necessary, out in the open (oh no!) it’s raining, and quite frankly you need to be getting on with that work left over from yesterday, and now the wind is making it hard to hear…