Innovative software makes energy monitoring a breeze
The Crown Commercial Service (CCS) has released a new framework to help the public sector maximise the money it spends on contact or call centres.
There is a huge volume of contact services that touch the lives of almost all UK residents on a daily basis. Contact Centre Services (RM3815) is a four year agreement to help procure contact centre services and specialist support and advice, creating opportunities for innovation, channel strategy, self service and optimisation.
CCS is predicting commercial benefits and savings in the region of 10 per cent on the costs the public sector currently spends providing similar services.
By Graham Payne, CEO of Opencell, ensuring everyone indoors has network.
Your mobile phone rings at work, it’s an important call and you need to answer but when you pick up, the call drops. After a few failed call-back attempts, you realise you need to go outside to get a good connection. So off you go to return the call you can’t miss, in a way that wastes more of your time than necessary, out in the open (oh no!) it’s raining, and quite frankly you need to be getting on with that work left over from yesterday, and now the wind is making it hard to hear…