Improve efficiency without impacting on customer satisfactionEducate your customers with accurate information about current call wait times and empower them with the opportunity to receive a call back when at the front of the queue – reducing your need to staff up to peaks whilst removing the frustration they would otherwise experience whilst waiting on hold.
Qology’s callback solutions typically achieve take up rates of over 50 per cent and successful reconnection rates of 97 per cent resulting in operational efficiencies including*:

  • 10 per cent increase in agent efficiency*
  • 10 to 20 second reduction in handling time*
  • 50 per cent reduction in abandoned calls*
  • Fewer calls queuing so fewer trunks required
  • Fewer repeat calls/avoidable contact
  • Reduction in peak staffing requirements
  • Typical results experienced in over 250 deployments worldwide

For more information
To find out more or for a free evaluation of the potential benefits Qology’s callback solutions bring to your contact centre
Tel: 0800 878 6030
E-mail: government.sales@qology.com
Web: www.qology.com

Alternatively, visit us at Call Centre Expo 21-22 September, stand C8

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