Innovative software makes energy monitoring a breeze
Improve efficiency without impacting on customer satisfactionEducate your customers with accurate information about current call wait times and empower them with the opportunity to receive a call back when at the front of the queue – reducing your need to staff up to peaks whilst removing the frustration they would otherwise experience whilst waiting on hold.
Qology’s callback solutions typically achieve take up rates of over 50 per cent and successful reconnection rates of 97 per cent resulting in operational efficiencies including*:
For more information
To find out more or for a free evaluation of the potential benefits Qology’s callback solutions bring to your contact centre
Tel: 0800 878 6030
Alternatively, visit us at Call Centre Expo 21-22 September, stand C8
By Graham Payne, CEO of Opencell, ensuring everyone indoors has network.
Your mobile phone rings at work, it’s an important call and you need to answer but when you pick up, the call drops. After a few failed call-back attempts, you realise you need to go outside to get a good connection. So off you go to return the call you can’t miss, in a way that wastes more of your time than necessary, out in the open (oh no!) it’s raining, and quite frankly you need to be getting on with that work left over from yesterday, and now the wind is making it hard to hear…