Innovative software makes energy monitoring a breeze
Netcall’s dedicated solutions help organisations manage the ever changing demands of their customers efficiently and cost effectively to increase customer satisfaction.
The Company offers a platform with a broad set of innovative market-specific solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce optimisation, business process management and enterprise content management. The solutions are scalable and can be delivered on-premise or in the Cloud.
The biggest challenge for the public sector is to balance savings initiatives with meaningful changes in the services provided. Netcall understands that any cut-back strikes at the heart of service improvement. The Company has an established track record of successfully implementing pragmatic citizen engagement solutions for customers, to achieve a rapid return on investment and the most potential to deliver a step-change step change in service performance.
Netcall’s customer base contains over 750 organisations in both the private and public sectors. These include over 70% of NHS Acute Health Trusts, over 50% of London Borough Councils, major telecoms operators such as BT and Cable & Wireless and leading organisations including The University of Cambridge, The Forestry Commission, Interflora, Lloyds TSB, Odeon, Interserve, Orange, Prudential and Thames Water.
For more information
By Graham Payne, CEO of Opencell, ensuring everyone indoors has network.
Your mobile phone rings at work, it’s an important call and you need to answer but when you pick up, the call drops. After a few failed call-back attempts, you realise you need to go outside to get a good connection. So off you go to return the call you can’t miss, in a way that wastes more of your time than necessary, out in the open (oh no!) it’s raining, and quite frankly you need to be getting on with that work left over from yesterday, and now the wind is making it hard to hear…