Customer contact: The centre of attention at London Olympia

Offering the best service possible to citizens is paramount for all public sector organisations. With all the technology and solutions out there to help, it should be easy to provide first class service first time every time. However, the needs of citizens need to be balanced with the realities of logistics, personnel and of course budgets. So where do you start? How can you prioritise the issues and challenges that have the biggest impact on your organisation?

Call Centre & Customer Management Expo offers ideas for low-cost technology implementations and people practices that can help reduce costs, while maintaining or boosting citizen satisfaction. Offering a blend of integrated customer products and services, a cutting-edge educational programme and unique networking opportunities, it can really help you to learn about what’s available to help. Plus with the move to London last year it’s now easier than ever to network with fellow public sector practitioners, as well as private sector peers.
The strategy for success
Call Centre & Customer Management Expo is committed to showcasing how customer service excellence is the best strategy for success, and how taking pride in being at the forefront of the contact centre industry. With a fantastic range of features to give provide a great event experience, this year’s show will help visitors: source new products, and learn about innovative best practice whilst having access to unrivalled networking opportunities. It also means you can save valuable time by addressing all your performance improvement requirements over just two days out of the office.

Having made a successful move to London in 2011 with a large increase in visitors, Call Centre & Customer Management Expo will once again be held at London’s Olympia. Just two days out of the office gives you unparalleled access to all the solution providers and industry experts you need to help meet your business goals and objectives. Over 200 suppliers of the latest customer contact and customer management solutions will exhibit their products and services. Visitors will be able to research, compare and test out a leading product or service first hand before committing to a purchase. Confirmed 2012 exhibitors include: Cisco, BT & Avaya, Oracle, Sennhieser, SAGE, Salesforce.com and many more.

In celebration of the industry is the the Customer Service Excellence Arena. This brand new arena on the show floor of Call Centre & Customer Management Expo will bring together experts, industry practitioners, and notable luminaries to celebrate contact centres as a driving force within the UK. Don’t miss this exciting combination of high profile plenary speeches, interactive keynotes, interviews, contentious debates, and case studies taking place over the two days of the event. Speakers already confirmed include: Deloitte, BT and Henley Business School.

With staff morale of such high importance, visitors can be inspired to learn the latest motivational techniques by visiting the Motivation & Incentives Area. Dedicated to helping find solutions to inspire, encourage and retain your team, companies include H Samuel, Ernest Jones, Leslie Davis, Corporate Rewards, Red Letter Days, Maxchoice and Wellkom, will be on hand to talk about rewarding and thanking employees.

If you are looking to develop your team in key areas, the Learning and Development Zone is the place to meet companies that specialise in the field of customer service and contact centre training. Skills training and vocational qualifications, in-house and outside workshops, accredited in-company courses including NVQs, and BTECs certificate programmes can all be found here. Visitors can forge valuable industry contacts and swap ideas and strategies in an informal environment at the Networking Bar, sponsored by Oracle - the ideal place to take a break from the showfloor for lunch or a drink.

Learn more about the solutions suppliers provide across four dedicated solution theatres. These 20 minute product tasters and overviews will provide visitors with everything they need to know about the latest solutions key suppliers have to offer.
Conference
Maintaining high levels of customer service and productivity levels while reducing costs is no walk in the park. The prestigious Call Centre Focus Conference, which runs alongside the exhibition, offers high-level strategic sessions which showcase learning experiences to inspire the very best ideas and forward-thinking conversations. The aim of this year’s programme is to stimulate debate and discussion around some of the most challenging topics around, including the social future of businesses, cloud computing, the real drivers of customer satisfaction, zero-speech contact centres, how to use Twitter and webchat, and how combining marketing, sales and service could be the future.

With speakers from organisations such as goflbreaks.com, Lebara, Barclays Wealth, Ernst &Young, Wokingham Direct, Shop Direct and The Office of National Statistics you are certain to hear some unique stories that you won’t find anywhere else. Go to www.callcentre.co.uk/conference_govtech reserve your place. Those that register before September 7th can bring a colleague for free.
E-commerce Expo
Taking place next door is eCommerce Expo, which features the largest gathering of suppliers in the UK who can assist organisations to sell more online. 50 plus seminar sessions across four theatres, in topic specific streams, makes eCommerce Expo the place to learn how to achieve ecommerce success. Strategic presentations from top practitioners take place in the Keynote Theatre, with case studies showing the latest ideas in action and practical sessions from industry experts that can teach you all you need to know. eCommerce Expo has the most comprehensive free educational programme in the UK. With a joint offering of suppliers, seminars and keynotes covering everything from quick delivery, to user friendly websites and platforms; from great customer service to effective acquisition; and from efficient call centres to mobile commerce, attending both shows will ensure your company is equipped to deliver on every level.
For more information and to register please visit: www.callcentre.co.uk/expo_govtech

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