When procuring ICT systems and services, is accessibility on your agenda, asks Jo Greenwell, head of Public Access Services at national disability and computing charity, AbilityNet. Mention the word “accessible” and most people immediately think of buildings, ramps and wheelchairs. To make reasonable adjustments for those with special needs is an obligation enshrined within the law both on the part of employers (who need to make adequate provision for their employees), and for organisations providing services to the public, be they state, private or voluntary sector.

Christopher Head, Principal Associate, Socitm Insight, explains what Web 2.0 is and why it matters

When the web first came about, it was reasonably easy to use, even for people with disabilities. So why did accessibility standards slip?

In advance of this year’s National Digital Inclusion conference, leading lights debated how to reach the final third of UK adults not online

Two and a half years ago Slough Borough Council’s best value review of customer service showed the organisation was not meeting its citizens expectations.